Can Landlords Legally Send Newsletters and Rent Invoices to Tenants Under the 2025 Renters’ Rights Act?

Introduction: The Growth of Digital Communication in Landlord-Tenant Relationships

With technology increasingly shaping landlord-tenant interactions, landlords often seek ways to improve communication, particularly through newsletters and digital rent invoices. These tools can help keep tenants informed on property updates, legal changes, and essential reminders while streamlining rent collection. However, questions remain: Can landlords legally send newsletters to tenants? What are the best practices and what does the new legal landscape require?

Understanding the Legal Framework: Consent and Privacy

Under the 2025 Renters’ Rights Act, communication protocols between landlords and tenants have evolved to balance protection, privacy, and transparency. The Act does not specifically prohibit landlords from sending newsletters or automated rent invoices, provided these communications are relevant to tenancy matters and do not breach data protection or privacy laws. Where newsletters contain information such as rent invoices, property maintenance schedules, legislative updates, and general community news, they should ideally be sent only with tenants’ consent or as part of the tenancy agreement.

Landlords must adhere to data protection regulations (such as the Data Protection Act and the General Data Protection Regulation [GDPR]) when processing tenants’ contact information, which includes using email for newsletters or rent invoice notices. If the tenancy agreement specifies digital communication or tenants have provided explicit consent, landlords can safely utilize these methods without legal risk.

Best Practices for Sending Newsletters and Rent Invoices

1. Obtain Clear Consent: Before sending newsletters, landlords should request consent in writing, either within the tenancy agreement or separately. This ensures compliance with privacy laws and protects against complaints.

2. Content Relevance: Newsletters should focus on tenancy-related information: updates on rent payment schedules, rent invoice details, maintenance work, legislative changes, community news, or emergency contacts.

3. Transparency: Clearly state the frequency and expected content of newsletters. This builds trust and ensures tenants know what communications to expect.

4. Digital Readiness: The Renters’ Rights Act promotes digital record-keeping. From December 2025, landlords must supply digital records—such as safety certificates, tenancy agreements, and rent invoices—upon request by local authorities[5]. Sending digital newsletters and rent invoices helps landlords meet these requirements and provides an efficient audit trail.

Legal Restrictions: Avoiding Unsolicited Communications

The Renters’ Rights Act and broader privacy legislation restrict landlords from sending unsolicited marketing communications to tenants. Newsletters that purely aim to market unrelated services may contravene these laws. However, newsletters or rent invoice emails that are relevant to the tenancy and its obligations, or that update tenants about changes in law, property maintenance, or safety, are usually permitted.

Rent Invoice Communication: Streamlining Payments

Digital rent invoices form a crucial aspect of modern property management. By incorporating rent invoice notifications within newsletters, landlords improve payment compliance and provide tenants with a clear record of amounts due, payment deadlines, and account status. The Renters’ Rights Act is moving toward digital record-keeping, so digital rent invoices and communications reduce the risk of lost paperwork and improve dispute resolution.

Building Tenant Relationships Through Responsible Communication

Can landlords send newsletters to tenants? Yes, provided all privacy, consent, and relevance criteria are met. Thoughtfully crafted newsletters—containing timely rent invoice details, important property updates, and legislative news—foster transparency and trust. Responsible communication is not just a legal compliance issue under the Renters’ Rights Act, but also a practical step in maintaining a positive landlord-tenant relationship and minimizing misunderstandings.

Conclusion

Sending newsletters and rent invoices to tenants is permissible and widely beneficial, provided landlords follow best practices around consent, relevance, and compliance with data protection law. With the impending digital requirements under the 2025 Renters’ Rights Act, adapting these communication strategies is now an essential part of effective property management.